General Rental Terms

Driver’s Requirements:

A valid credit card (not a debit card) in the name of the main driver must be presented as guarantee for the rental. Our local car rental partner may charge an amount equal to the excess as guarantee deposit, which will be refunded after the end of the rental period if no damage/theft has occurred.

Automotorental will not accept prepaid, recharge or virtual credit cards – or any card on which the relevant characters are not raised (‘embossed’). This kind of cards can be used only for payment (VISA and MASTERCARD  are the only acceptable cards).

The driver must present a valid driver’s license in his name. The driver must have held a valid driver’s license for at least 1 year. International driver’s license is require for non EU citizens or in case that the driver’s license is not written in Roman characters . In addition to the national driver’s license, a valid passport or ID card has to be presented at the reception of the vehicle. It is the driver’s responsibility to ensure that he/she presents the appropriate documents to the car rental company at the start of the rental. Faxed or photocopied licenses will not be accepted. The driver must also have an ID card or a passport.

Driver age: The  Minimum Driver’s age is  23.

In case a driver has not all the requirements that Automotorental asks for our company has the right to reject him and not refund the deposit.

Security Deposits: The amount that has to be charged on the renter’s credit card should be equal to the excess amount of the selected insurance type with minimum the 300,00 euro deposit.

Rental Procedure: The renter is responsible for inspecting the vehicle (interior and exterior), indicating any damages to Automotorental’s representative, checking the fuel level and signing the “vehicle condition report form” upon delivery. The renter is obligated to bring the car back in the exact same condition. In case a vehicle returns in a very dirty condition that makes the inspection of it difficult, the renter might have to wait till the cleaning is done and pay 15,00 euro for this service.  Vehicles returned in bad condition and dirty in the interior will be charged for special cleaning with a minimum cost of 60,00 euro.

Payment method:  

You can book any vehicle very easily via our website. Please note that all payments will be made in Euro. Automotorental does not keep any reservation fee unlike other car rental sites.The amount of the total payment will be shown in the last stage of the booking process.Once you fill the form with all the details about you, your reservation request will be created.
At this point you will be asked to pay via your card either the 15% of the total amount as a deposit. You have to pay at least the 15% of the total amount via your card upon booking, the rest can be paid either cash or with your card upon delivery of the vehicle. Don’t hesitate to write down the credit card info because all the data you give on our website are sent encrypted to EUROBANK( via VERYSIGN SECURED), so that nobody, not even us, can access to it.

Car Categories: The bookings are based on a car category not on a specific car model. Automotorental has the right to offer a higher category car in case of lack of availability of the selected one.

Fair Fuel Policy: The renter is responsible to deliver the car with the same fuel amount as it was collected according to the rental contract. In any case the car returns will less fuel he will have to pay the value of the missing fuel plus the refilling service (10,00 euro). There is no refund for unused fuel.

Your rental excludes: The insurance exceptions depend on each provider’s special terms and conditions

After-hours Service:  Our timetable is from 09:00 till 21:00. Any pick up or drop off which is at a non-working-hour costs an extra 25,00 euro.

Ferry Transport:  The renter needs to buy Ferry insurance in order to transport the car via ferry, otherwise the car is not covered by any insurance for the time it remains on a ship.

Cross Border Policy: The renter is not allowed to pass the borders of Greece.

Traffic or other Municipal fines:  The driver is fully liable to pay by himself any fines, traffic tickets and attached administration penalties and give a valid copy of the payment to Automotorental, otherwise the charges of the above plus expenses of 15,00 euro should be charged by the company at the time of being announced either by the renter upon delivery or by authorities at a later time without any time limit.

Extension or Reduction of Rental Lease: Minimum hiring period is considered as the one day rental, based on 24 hour system which works according to the time written on the contract. Any modification requires the acquiescence in writing of Automotorental. Returns or delays over one hour than register are charged as an extra day. If you wish to cancel the contract after the start of the rental period or to reduce the length of the rental period, Automotorental has every right not to refund you for the unused days.

Accident: In case of an accident the renter is obligated to inform Automotorental, the police (and receive an accident police report) and the insurance accident care( and receive a accident statement from them).  The statements has to be supplied to Automotorental otherwise the renter will be considered as responsible. The vehicle has to be repaired only at an authorized repair station by Automotorental. It’s prohibited to repair the vehicle at any other repair station recommended by the renter expect the official one in Greece by the vehicles manufacturer, assuming the working days of repair charged to the renter. Accident administration fees and expenses 25,00 euro + vat.

Insurances:

-Collision Damage Waiver means that the car is insured towards collision damages, also those caused by the renter. There is a deductible amount which is different in every vehicle category.

-Liability Insurance for damages or injuries to any 3rd party outside the vehicle.

-Third Party Bodily Injuries (excluding the driver of the rented car), up to 1.000.000 euro.

-Third Party Property Damages (excluding the rented car), up to 1.000.000 euro.

-Theft Insurances covers you against theft of the rental car except for the excess of the car.

-Ferry Insurance covers you by the insurance that is already included in your booking while you are on a ferry boat.

-Personal Accident Insurance is an extra insurance cover for the driver’s body injuries, up to 5.000 euro.

*The Full Insurance with zero excess for one-day-rentals is not always available. In case you make a request with this kind of insurance, it is possible that Automotorental will not aprove it.

Cancellation Policy 

Free of Charge for cancellations made online via www.automotorental.com 48 hours before the rental start.
Cancellations less than 48 hours before the rental start incur a non-refundable maximum amount of 50 Euro* (or equivalent currency).
No Refund is made for a No Show or failure to produce the correct documentation  like driver’s license( one-year-old driving license, driver over 23) , passport/ ID card, credit card (not a debit card) etc.

No-show

In case the client do not appear at the meeting time or until an hour later, without informing the company for the delay, Automotorental has the right to keep all the amount of the deposit and cancel the reservation.

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